Frequently Asked Questions
Frequently Asked Questions
What types of air compressors does Kaishan offer?
Kaishan offers a wide range of air compressors including portable screw air compressors (diesel and electric models), mobile screw air compressors for mining and construction, and stationary industrial compressors. Our compressors range from small portable units to large-scale industrial systems, suitable for various applications including mining, water well drilling, construction, and industrial manufacturing.
What size air compressor do I need for my application?
To determine the right compressor size, calculate your total air demand (CFM/L/min) from all tools and equipment you plan to run simultaneously, then add 20-30% buffer capacity. For mining and drilling operations, we typically recommend consulting with our sales team who can perform a professional assessment based on your specific equipment and operating conditions.
How often should I service my compressor?
Basic maintenance should be performed every 500 operating hours, including oil changes and filter cleaning/replacement. A full service including valve inspection, belt tension check, and safety valve testing should be done every 2000 hours. For diesel-powered units, follow the engine manufacturer maintenance schedule as well. Always refer to the specific model manual for detailed maintenance intervals.
Do you offer installation support and training?
Yes, we provide on-site installation support and comprehensive training for all our products worldwide. Our technical team can assist with equipment setup, commissioning, and operator training to ensure your team can operate and maintain the equipment effectively. We also offer remote technical support for troubleshooting.
What is your warranty policy?
Kaishan offers a standard 2-year warranty on all air compressors and drilling equipment, covering manufacturing defects and material faults. Extended warranty options are available for purchase. Specific warranty terms may vary by product model and market region. Contact our sales team for detailed warranty information for your specific equipment.
What certifications do your products have?
Our products are CE and ISO certified, meeting international quality standards. Mining equipment has obtained national mining product safety mark certification. Engines are EPA-compliant for global export. We provide full certification documentation for international shipments and customs clearance.
Can you provide customized solutions for specific project requirements?
Absolutely. Kaishan specializes in providing customized equipment solutions tailored to specific project requirements. Whether you need modified compressor specifications, custom drill rig configurations, or specialized attachments for unique applications, our engineering team can design and manufacture solutions to meet your needs.
What is the typical lead time for your products?
Standard product lead times typically range from 15-45 days depending on the model and configuration. Customized solutions may require additional engineering and production time. We recommend contacting our sales team for accurate delivery estimates based on your specific requirements and current production schedule.
Do you have spare parts available for older models?
Yes, we maintain an extensive spare parts inventory for current and previous model generations. Our global after-sales support network ensures that genuine replacement parts are available to minimize equipment downtime. We recommend keeping critical spare parts in stock for essential equipment.
What payment methods do you accept for international orders?
We accept various international payment methods including T/T (telegraphic transfer), L/C (letter of credit), and other mutually agreed payment terms. We work with international clients to establish payment arrangements that are secure and convenient for both parties. Contact our sales team to discuss payment options for your order.